Nexent Managed ICT Services are becoming a regular addition to a growing number of public and private sector organisations. Nexent offers a range of clearly defined and transparent ICT managed services which have been designed with clarity and objectivity to ensure service and value are maintained at all times.

All our Managed Services are delivered within a structured service delivery framework. Our service delivery frameworks are designed to provide the customer with service flexibility and agility without compromising the need for service manageability and accountability.

Our Managed Services are configurable to each individual organisations requirements and are defined, controlled and managed simply and efficiently within individual service level definitions. Each service level definition is agreed and documented with the customer and is accompanied with an SLA guarantee for complete service confidence.

A selection of popular managed service examples are provided below for reference:-

External IP Infrastructure Managed Service

Client Service Responsibilities

• End User Support
• Applications Support & Management
• Server Support & Management
• Internal LAN Support & Management
• Voice Service Support & Management

Nexent Service Responsibilities

• Internet Service Connectivity & Management
• Internet Gateway Security (Internet Firewall, AV & Spam)
• Router Support and Management
• Firewall Support & Management

External IP & LAN Switch Infrastructure Managed Service

Client Service Responsibilities

• End User Support
• Applications Support & Management
• Server Support & Management

Nexent Service Responsibilities

• Internet Service Connectivity & Management
• Internet Gateway Security (Internet Firewall, AV & Spam)
• Router Support and Management
• Firewall Support & Management
• Internal LAN Support & Management
• Voice Service Support & Management

Our Nexent managed services draw upon a unique blend of highly skilled expertise for technical service delivery, our own network infrastructure to provide an uninterrupted service capability and Quality management processes (ITIL & ISO) for consistent Service delivery.